# Play Money — Internal ## Internal - [Platform Overview](https://internal-docs.letsplaymoney.com/product/getting-started/overview.md): Play Money is an angel investment platform that connects accredited investors with startup investment opportunities. The platform handles everything f... - [Key Concepts & Glossary](https://internal-docs.letsplaymoney.com/product/getting-started/key-concepts.md): This page defines the core terms used throughout the platform. If you encounter an unfamiliar term elsewhere in this guide, you can look it up here. - [How It All Connects](https://internal-docs.letsplaymoney.com/product/getting-started/how-it-all-connects.md): This page shows how the core pieces of the platform relate to each other, and walks through a typical deal from start to finish to illustrate how ever... - [The Investor Journey](https://internal-docs.letsplaymoney.com/product/investor-journey/overview.md): This section covers everything an investor goes through, from creating an account to having a funded investment. Understanding this journey is importa... - [Registration](https://internal-docs.letsplaymoney.com/product/investor-journey/registration.md): Registration is the first thing a new investor does on the platform. It creates their account via the OAuth auth subdomain before they can start onboarding. - [Identity Verification](https://internal-docs.letsplaymoney.com/product/investor-journey/identity-verification.md): After registration, the first step of onboarding is providing identity information. This is the data used for KYC (Know Your Customer) verification --... - [Investment Profiles](https://internal-docs.letsplaymoney.com/product/investor-journey/investment-profiles.md): An investment profile defines **how** an investor participates in a deal. It represents the legal entity (or individual) that will appear on the subsc... - [Funding Sources](https://internal-docs.letsplaymoney.com/product/investor-journey/funding-sources.md): After setting up their investment profile, the investor chooses how they will pay for their investments. This is their "funding source" -- the method ... - [Making an Investment](https://internal-docs.letsplaymoney.com/product/investor-journey/making-an-investment.md): This is where everything comes together. The investor has registered, provided their identity, set up a profile, and chosen a funding source. Now they... - [What is a Deal?](https://internal-docs.letsplaymoney.com/product/deals/overview.md): A Deal is an investment opportunity in a startup company listed on the Play Money platform. It is the top-level entity that investors browse, evaluate... - [Publishing & Sharing](https://internal-docs.letsplaymoney.com/product/deals/publishing-and-sharing.md): Deal visibility is controlled by three settings that work together: **publishing**, **sharing**, and **invite-only** mode. Understanding how these int... - [Deal State](https://internal-docs.letsplaymoney.com/product/deals/deal-state.md): Every deal has a state -- Draft, Open, Paused, Closed, or Cancelled -- that summarizes where it is in its lifecycle. Today it is informational. Soon it will drive real platform behavior, so it must be kept accurate now. - [Deal Content](https://internal-docs.letsplaymoney.com/product/deals/deal-content.md): Each deal can include several types of content to help investors evaluate the opportunity. All content is managed through the deal's edit page in the ... - [What is an SPV?](https://internal-docs.letsplaymoney.com/product/spvs/overview.md): An SPV (Special Purpose Vehicle) is a legal entity created to pool investor capital for a single investment. When investors commit money to a deal on ... - [SPV Lifecycle](https://internal-docs.letsplaymoney.com/product/spvs/spv-lifecycle.md): Every SPV progresses through a series of stages that determine what actions are possible. Understanding these stages is essential for managing deals a... - [Opening an SPV](https://internal-docs.letsplaymoney.com/product/spvs/opening-an-spv.md): Opening an SPV moves it from **Draft** to **Pending** (open) status. This is the moment the SPV becomes active and can start accepting investor commit... - [Emergency Opening an SPV](https://internal-docs.letsplaymoney.com/product/spvs/emergency-opening.md): Emergency open is a last-resort action for when an SPV must accept payments before KYB approval. It creates significant operational complexity and should only be used when there is genuinely no alternative. - [Closing an SPV](https://internal-docs.letsplaymoney.com/product/spvs/closing-an-spv.md): Closing an SPV moves it from **Pending** (open) to **Closed** status. This is the final step in the fundraising lifecycle -- after closing, no new inv... - [Cancelling an SPV](https://internal-docs.letsplaymoney.com/product/spvs/cancelling-an-spv.md): Cancelling an SPV moves it to the **Cancelled** state. This is used when a deal is abandoned, the investment opportunity falls through, or the SPV is ... - [Virtual Accounts](https://internal-docs.letsplaymoney.com/product/spvs/virtual-accounts.md): A Virtual Account is a dedicated bank account created for each SPV. It acts as the collection point for all investor payments into that SPV -- every d... - [What is an Investment?](https://internal-docs.letsplaymoney.com/product/investments/overview.md): An Investment represents an individual investor's commitment of money to an SPV. When an investor decides to back a deal, they create an investment sp... - [Investment Lifecycle](https://internal-docs.letsplaymoney.com/product/investments/investment-lifecycle.md): Every investment moves through a series of statuses that reflect where it is in the process -- from the investor's initial commitment to the final rec... - [Investment Fees](https://internal-docs.letsplaymoney.com/product/investments/investment-fees.md): Every investment on Play Money has an associated fee schedule that determines how much the investor pays in fees. The fee schedule is automatically cr... - [Adjusting Investments](https://internal-docs.letsplaymoney.com/product/investments/adjusting-investments.md): Sometimes an investment amount needs to be adjusted after it's been created. This is most common with wire transfers where the amount received doesn't... - [Investment Increases](https://internal-docs.letsplaymoney.com/product/investments/investment-increases.md): An investment increase happens when an investor wants to add more money to an existing investment. Instead of creating a second investment, the origin... - [Cancelling & Refunding Investments](https://internal-docs.letsplaymoney.com/product/investments/cancelling-and-refunding.md): Cancellation and refunding are two distinct actions that end an investment, depending on whether money has been received. - [How Payments Work](https://internal-docs.letsplaymoney.com/product/payments/overview.md): Payments on Play Money track the actual movement of money between investors, SPVs, and portfolio companies. The central record for any money movement ... - [ACH Payments (Bank Pull)](https://internal-docs.letsplaymoney.com/product/payments/ach-payments.md): ACH (Automated Clearing House) is the primary payment method on Play Money. When an investor invests via ACH, the platform automatically pulls money f... - [Wire Transfers](https://internal-docs.letsplaymoney.com/product/payments/wire-transfers.md): Wire transfers are the alternative payment method on Play Money. Unlike ACH (where the platform pulls money automatically), wire transfers require the... - [Payment Statuses](https://internal-docs.letsplaymoney.com/product/payments/payment-statuses.md): Every Payment Order progresses through a series of statuses that tell you exactly where the money is in its journey. Understanding these statuses is e... - [Failed Payments & Retries](https://internal-docs.letsplaymoney.com/product/payments/failed-payments-and-retries.md): Payment failures are a normal part of processing ACH payments. The platform has an automatic retry system that handles most failures without admin int... - [Disbursements](https://internal-docs.letsplaymoney.com/product/payments/disbursements.md): Disbursements are outbound payments from an SPV's operating account. They go through a structured approval workflow before any money moves. - [What is a Funding Close?](https://internal-docs.letsplaymoney.com/product/funding-closes/overview.md): A Funding Close is a batch settlement event for a group of funded investments within an SPV. Instead of settling each investment individually, investm... - [Creating a Funding Close](https://internal-docs.letsplaymoney.com/product/funding-closes/creating-a-funding-close.md): A funding close is created by an admin when there are funded investments in an SPV ready to be settled. The creation process is simple, but understand... - [Managing Close Membership](https://internal-docs.letsplaymoney.com/product/funding-closes/managing-close-membership.md): After creating a funding close, you can adjust which investments are included before settling. This gives you control over exactly which investments a... - [Settling a Funding Close](https://internal-docs.letsplaymoney.com/product/funding-closes/settling-a-funding-close.md): Settlement is the act of finalizing a funding close -- confirming that all the capital in the close has been received and locking the investments. Thi... - [Cancelling a Funding Close](https://internal-docs.letsplaymoney.com/product/funding-closes/cancelling-a-funding-close.md): Cancelling a funding close removes the batch grouping without affecting the underlying investments. The investments are "unassigned" back to the avail... - [What is a Company Update?](https://internal-docs.letsplaymoney.com/product/company-updates/overview.md): A Company Update is a structured record of news from a founder -- KPIs, wins, asks, team changes, press mentions -- extracted from a founder email and made available to the investors who funded that deal. - [The Review Queue](https://internal-docs.letsplaymoney.com/product/company-updates/the-review-queue.md): The Investor Communications → Company Updates admin page is the review queue for every update that came in. KPIs flagged for review float to the top so the ops team only spends time on the small slice that needs eyes. - [Founder Emails](https://internal-docs.letsplaymoney.com/product/company-updates/founder-emails.md): The Investor Communications → Founder Emails admin page is the raw inbound side of the Company Updates pipeline. Every forwarded founder email lands here, gets routed to a deal automatically, and is promoted into a Company Update for review. - [Visibility & Retraction](https://internal-docs.letsplaymoney.com/product/company-updates/visibility-and-retraction.md): Who sees which Company Update, and what happens to investors when an update is retracted or hidden. Visibility is gated on funded investments -- not commitments, not follows. - [Compliance & Verification Overview](https://internal-docs.letsplaymoney.com/product/compliance/overview.md): Before investors can send money, the platform needs to verify their identity. This is a legal requirement for any financial platform and protects both... - [KYC Verification (Know Your Customer)](https://internal-docs.letsplaymoney.com/product/compliance/kyc-verification.md): KYC verification confirms the identity of individual investors. It's the process of checking that a person is who they say they are, using their perso... - [KYB Verification (Know Your Business)](https://internal-docs.letsplaymoney.com/product/compliance/kyb-verification.md): KYB verification confirms the legitimacy of business entities investing through the platform. When an investor uses an entity-type investment profile ... - [Verification & Readiness](https://internal-docs.letsplaymoney.com/product/compliance/verification-and-readiness.md): The readiness evaluation is the central decision engine that determines what should happen next for any given investment. Every time an investment's c... - [Document Remediation](https://internal-docs.letsplaymoney.com/product/compliance/document-remediation.md): When identity or entity verification can't be completed with the information provided, the verification enters a "needs info" state. This means the co... - [Notifications & Emails Overview](https://internal-docs.letsplaymoney.com/product/notifications/overview.md): Play Money sends automated email notifications to investors and the operations team at key moments throughout the investment lifecycle. These emails a... - [Investor Emails](https://internal-docs.letsplaymoney.com/product/notifications/investor-emails.md): These are the automated emails sent directly to investors throughout the investment lifecycle. All investor-facing emails are transactional (marked as... - [Operations Alerts](https://internal-docs.letsplaymoney.com/product/notifications/operations-alerts.md): These are the automated emails sent to the operations team when events require attention or awareness. All ops emails go to the configured SPV operati... - [What is the Ledger?](https://internal-docs.letsplaymoney.com/product/ledger/overview.md): The ledger is the platform's internal accounting system that tracks every dollar flowing in, out, and through each SPV. It provides a complete, auditable financial record. - [How the Ledger Works](https://internal-docs.letsplaymoney.com/product/ledger/how-the-ledger-works.md): A plain-language explanation of double-entry accounting as it applies to Play Money's investment platform. No accounting degree required. - [Chart of Accounts](https://internal-docs.letsplaymoney.com/product/ledger/chart-of-accounts.md): Every SPV has its own set of ledger accounts. This page explains each account type, its code, and what it represents. - [Viewing the Ledger](https://internal-docs.letsplaymoney.com/product/ledger/viewing-the-ledger.md): How to navigate the ledger pages in the admin panel to view accounts, journal entries, and SPV financial status. - [Ledger Health & Validation](https://internal-docs.letsplaymoney.com/product/ledger/ledger-health.md): The platform runs automated daily checks on the ledger to ensure accounting data is correct and consistent. Here's what gets checked, what a healthy ledger looks like, and what to do when something is flagged. - [Legacy Reconciliation](https://internal-docs.letsplaymoney.com/product/ledger/legacy-reconciliation.md): How the platform migrated historical investment data into the double-entry ledger, and what to expect when reviewing legacy SPVs. - [Ledger Reports](https://internal-docs.letsplaymoney.com/product/ledger/reports.md): How to generate and read the standard accounting reports available from the ledger — trial balance, investor statement, and bank reconciliation. - [SPV Lifecycle - Fund Ops Playbook](https://internal-docs.letsplaymoney.com/product/admin-playbook/spv-lifecycle-fund-ops.md): End-to-end SPV management from pipeline monitoring through closing, file archival, and ongoing financial events. Covers every operational step in the full SPV lifecycle. - [Admin Playbook](https://internal-docs.letsplaymoney.com/product/admin-playbook/overview.md): This section contains step-by-step guides for the most common operational scenarios you'll encounter as an admin. Each playbook is designed to help yo... - [Playbook: Investor's Payment Failed](https://internal-docs.letsplaymoney.com/product/admin-playbook/investors-payment-failed.md): You've received an ops alert that an investor's payment has failed and the system can't resolve it automatically. This playbook helps you diagnose the... - [Playbook: Wire Not Received](https://internal-docs.letsplaymoney.com/product/admin-playbook/wire-not-received.md): An investor committed to an investment via wire transfer, but the wire hasn't arrived. This could be flagged by an ops alert (wire expired, wire escal... - [Playbook: Short Payment from Wire Fees](https://internal-docs.letsplaymoney.com/product/admin-playbook/short-payment-wire-fees.md): A wire transfer arrived, but the amount received is less than the investor's committed investment amount. This is almost always due to wire transfer f... - [Playbook: Investor Wants to Increase](https://internal-docs.letsplaymoney.com/product/admin-playbook/investor-wants-to-increase.md): An investor has asked to increase their investment amount. This playbook walks you through verifying eligibility, approving the increase, and handling... - [Playbook: Verification Issues](https://internal-docs.letsplaymoney.com/product/admin-playbook/verification-issues.md): You've received a "verification needs action" or "verification rejected" ops alert. An investor's identity verification (KYC) or entity verification (... - [Playbook: Background KYC Monitoring](https://internal-docs.letsplaymoney.com/product/admin-playbook/background-kyc-monitoring.md): Background KYC runs automatically for every investor when they create an investment. Unlike blocking verification (which gates payment dispatch), back... - [Playbook: Stuck Investment](https://internal-docs.letsplaymoney.com/product/admin-playbook/stuck-investment.md): An investment has been sitting in "committed" or "pending" status for longer than expected. This playbook helps you diagnose why, fix the underlying i... - [Understanding the Audit Trail](https://internal-docs.letsplaymoney.com/product/admin-playbook/understanding-audit-trail.md): The audit trail is an immutable record of every significant action taken on the platform -- by the system, by investors, and by admins. It's your prim... - [Playbook: Resolving Ledger Suspense Items](https://internal-docs.letsplaymoney.com/product/admin-playbook/resolving-ledger-suspense.md): Step-by-step guide for investigating and resolving bank transactions that the ledger couldn't automatically classify. - [Manual Ledger Adjustments](https://internal-docs.letsplaymoney.com/product/admin-playbook/manual-ledger-adjustments.md): When and how to create manual journal entries to correct ledger balances, with step-by-step instructions and safety guidelines. - [Playbook: V1 Payment Transition Guide](https://internal-docs.letsplaymoney.com/product/admin-playbook/v1-payment-transition.md): How to track and resolve in-flight payments from the old Citizens Bank system (Astra) during the transition to Modern Treasury. - [Updating People from Customer.io](https://internal-docs.letsplaymoney.com/product/admin-playbook/updating-people-from-customer-io.md): Two operations you can run from any Customer.io workflow — add someone to a community, or change their signup code. - [Authentication](https://internal-docs.letsplaymoney.com/api-reference/authentication.md): OAuth 2.0 Authorization Code + PKCE integration guide for internal services and frontends. - [GET /me](https://internal-docs.letsplaymoney.com/api-reference/me-endpoint.md): Retrieve the authenticated user's profile, relationships, and account state. - [Ops Webhooks](https://internal-docs.letsplaymoney.com/api-reference/ops-webhooks.md): Narrow, idempotent POST endpoints for Customer.io workflows and marketing-ops scripts. Add a person to a community; set the signup code on a person. - [Casey AI — API Reference](https://internal-docs.letsplaymoney.com/api-reference/overview.md): Integration guide for the Casey AI chat service. Everything the frontend needs to connect, stream, and render. - [Chat Endpoint](https://internal-docs.letsplaymoney.com/api-reference/chat.md): POST /api/chat — Send a message to Casey and stream the response via SSE. - [Conversations](https://internal-docs.letsplaymoney.com/api-reference/conversations.md): Manage conversation history — list, create, and retrieve conversations with messages. - [Widgets](https://internal-docs.letsplaymoney.com/api-reference/widgets.md): Casey emits lightweight widget hints — the frontend owns rendering and data fetching.